Contact Cicero Water Restoration

What should you do before the crew gets to your Cicero home?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• If the water is rising from outside, don't try to hold it back with towels. Move what you can to higher ground, and call when it's safe to talk.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will we ask when you call about water damage in Cicero?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Which fixture or pipe is leaking, or that you can't tell yet.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• How much of the lower level is finished space.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Cicero date mostly from the 1950s to 2000s, and the decade tells the crew what kind of pipes to expect.
• A good callback number, in case the call drops.
• If any outlets or appliances are in the water.

Short answers are enough, since the crew will look at everything again in person.

What will the crew do first when they arrive?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Why do the age and layout of your Cicero home matter on the call?

Cicero has homes from the 1950s to 2000s, so the plumbing varies a lot from street to street. Tell us roughly when yours was built. You'll see ranch and two story homes across Cicero. Finished basements are common here, so the crew checks behind finished walls and under carpet, where water hides. Being near Morse Reservoir and Cicero Creek means storm water and a high water table are part of the picture, so tell us if the water came from outside. Galvanized steel supply pipes, which rust from the inside, are still around in older houses here. Mention any of this when you call, and the crew will plan around it.

Is your neighborhood in the Cicero service area?

Calls from these Cicero neighborhoods come to the same number:

• Stillwater Cove · many with finished basements
• Morse Landing · built mostly in the 1990s to 2010s, finished basements are common
• Bear Slide · built mostly in the 1980s to 2000s, finished basements are common
• Auburn Estates
• Morse Overlook · much of it from the 1990s to 2000s, basements are common
• Downtown Cicero · most with basements

If you're just outside Cicero, in East Harbour, Coverdale, Pebble Brook, Lochaven of Noblesville, Atlanta, Andover, Wellington Estates and Chatham Hills, this is still the number to call. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do people ask before calling about water damage in Cicero?